Prescription medications are shipped via UPS Ground. Expedited shipping is available for an additional fee.
We do not ship via USPS, so PO boxes are not accepted.
Prescription processing times vary based on the medication, formulation, and prescription requirements. Expedited shipping applies to carrier transit time only and does not shorten prescription processing or compounding time.
If you need to make a change to a prescription order, please contact PD Labs as soon as possible.
Once a prescription has entered the compounding or dispensing process, changes or cancellations may no longer be possible.
Prescription medications cannot be returned once dispensed.
If you receive an incorrect or damaged prescription, or there is another issue with your order, please contact PD Labs so our team can review the situation.
Any replacement, refund, credit, or other resolution will be determined by PD Labs after review.
If your prescription package is lost, damaged, or marked delivered but not received, please contact PD Labs as soon as possible.
Please keep the medication, shipping box, and packaging until the issue has been reviewed.
In-stock supplement orders placed during normal business hours generally ship the same business day.
Supplement orders are shipped via UPS Ground. Expedited shipping is available for an additional fee.
We do not ship via USPS, so PO boxes are not accepted.
Special-order or out-of-stock supplements may take longer depending on product availability.
If you need to change or cancel a supplement order, please contact PD Labs as soon as possible.
Because supplement orders are processed quickly, changes or cancellations cannot be guaranteed once an order has been submitted for fulfillment.
Supplements are non-returnable.
If you receive an incorrect or damaged product, or experience an adverse reaction to a supplement purchased from PD Labs, please contact us so the issue can be reviewed.
Any replacement, refund, or credit will be determined by PD Labs after review.
If your supplement package is lost, damaged, or marked delivered but not received, please contact PD Labs as soon as possible.
Please keep the product, shipping box, and packaging until the issue has been reviewed.
PD Labs
1513 E. New Hope Drive, Bldg. E
Cedar Park, TX 78641
(512) 219-0724
info@pdlabsrx.com
