New Prescriptions

Filling your prescription is a simple three step process:

Step One

PDLabs will first need a valid prescription for you. Your physician should either fax your prescription to PDLabs or call in a verbal prescription for you. Prescriptions may be faxed to PDLabs at 866-687-2217 or 210-494-3010. Prescriptions may also be called in to PDLabs at 800-687-9014 or mailed to the following address:

1513 E New Hope Dr., Bldg E
Cedar Park, TX 78641

You may also download the iRefill app from Google Play or iTunes and enter our phone number 1-512-219-0724. This will make refilling your prescription easy!

Step Two

Once your prescription has been received, some information about you will be needed to fill the prescription. PDLabs will contact you as soon as your prescription is received; however, you can also contact PDLabs at 1-800-687-9014. PDLabs will discuss different options to fill your prescription, and arrange for billing and shipping your prescription.

Step Three

The medication can be paid for by credit card (Visa, Mastercard, Discover) and by money order. PDLabs offers overnight, two business day and three business day delivery services.


Refilling Your Prescription

PDLabs will not automatically refill your prescription. This allows us to follow up with you on your treatment progress so that we can work with your doctor if needed to optimize your results. There are two ways that you can refill your prescription:

  1. Call PDLabs at 1-800-687-9014. You can leave a message after hours if it is more convenient.
  2. Email PDLabs at

Please fill your prescription 3-4 business days before you run out of medication to ensure that it can be delivered in time. If the label on your tube indicates that you have no refills available, please allow 7 business days before running out of mediation so that PDLabs can contact your doctor for refill authorization.